Planning — Business Studies STD 12 Commerce — Question

A company is manufacturing washing machines. There is a well-defined system of jobs with a clear and definite authority, responsibility and accountability in the company. But people are not allowed to interact beyond their officially defined roles. As a result, the company is not able to adapt to the changing business environment. The workforce is also not motivated due to lack of social interaction. The company is facing problems of procedural delays and inadequate recognition of creative talents.

1. Suggest how the organisation can overcome the problems faced by it.
2. Give any two benefits it will derive from your suggestions.

State the role of supervisor in the directing function of management.

What were the objectives of privatisation?

Distinguish between the principles of 'unity of direction' and ‘unity of command on the basis of (a) meaning (b) Aim.

Kapil Sharma is working as the Country Head of a company which owns a chain of malls under the name of ‘Virtuoso’ in the various parts of India. Through an analysis report of the business environment, it has been brought to his notice that in the coming years, shopping at a mall will not be a necessity for the buyers as purchases can be made online from anywhere
and at any time with ease and at the consumer’s convenience. Hence, malls will have to provide much more than shopping to be able to attract customers. So, he recommends that ‘Virtuoso’ malls should to be restructured into recreation centres, offering more spaces to socialise, host events and concerts, and provide ample Food and Beverages options.
Consequently the share of entertainment segment and Food and Beverages segment in the overall mall space is increased by 20%. As a result, the company gains enormously by getting the first mover advantage.
In context of the above case :

1. Define the term ‘Business Environment’.
2. Explain the terms ‘Threats’ and ‘Opportunities’ by quoting lines from the paragraph.

Which principle of management suggests that employees should not leave the organisation frequently? Give two adverse effects of this principle is violated.

“Management is intangible.” Comment.

Who can file a complaint in a consumer court?

State two product-related and two market-related factors affecting choice of channels of distribution.

State any three features of a good brand name.