Question
Differentiate between formal and informal communication.
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S. No.
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Basis
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Formal communication
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Informal communication
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1.
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Mutual relationship among members
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Based on formal superior-subordinat e relationship.
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Based on interpersonal contacts.
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2.
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Nature
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Systematic and orderly.
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Unsystematic and irregular.
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3.
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Speed of communication
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It is slow and time consuming.
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It is fast and time saving.
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4.
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Authenticity
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Official and well planned messages are authentic.
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Unofficial and un-planned messages may not be authentic.
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5.
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Contents or subject matter
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Work related matters, e.g. orders and instructions are communicated.
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Personal matters are discussed.
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6.
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Objectives
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To achieve organi- sational objectives.
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To meet personal needs and interests.
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