Question
Differentiate between formal and informal communication.

Answer

Difference between formal and informal communication:
S. No.
Basis
Formal communication
Informal communication
1.
Mutual relationship among members
Based on formal superior-subordinat e relationship.
Based on interpersonal contacts.
2.
Nature
Systematic and orderly.
Unsystematic and irregular.
3.
Speed of communication
It is slow and time consuming.
It is fast and time saving.
4.
Authenticity
Official and well planned messages are authentic.
Unofficial and un-planned messages may not be authentic.
5.
Contents or subject matter
Work related matters, e.g. orders and instructions are communicated.
Personal matters are discussed.
6.
Objectives
To achieve organi- sational objectives.
To meet personal needs and interests.

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