Gujarat BoardEnglish MediumSTD 12 CommerceOCMCONSUMER PROTECTION5 Marks
Question
Explain the responsibilities of consumers according to consumer protection act.
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Answer
Introduction :
In free economy, consumer is a king.
As he is not united and conscious.
He is exploited by traders and manufactures.
In these circumstances if he wants to stop being exploited, he should obey certain responsibilities.
Rights and responsibilities are two sides of one coin.
Some social and moral responsibilities are mentioned below.
Conscious use of rights :
Consumer should have full details and information about his rights,
After having al such information, he should communicate to other.
Due to ignorance about rights consumers are exploited.
Beware of misleading advertisement :
Consumers should beware of misleading advertisement of soft drinks, products of entertainment, milk power, perfume etc.
He should not be mislead by advertisement.
He should buy only required things.
It is necessary to draw the attention of advertiser towards improper advertisement.
If discrepancies are found between the information provided in the advertisement and actual product, it should be reported to the advertiser.
Care during purchase :
Consumer should remember the slogan ‘buyer beware.’ consumer should insist on necessary information regarding purchase, e.g. Name of the manufacturer, address, quantity, price, quality, ingredients, expiry date, method of using the product, method to preserve, time duration of guarantee or warrantee period, and its conditions, so that no problem arises in future.
Solicit for a bill :
Consumer should insist on having bill while purchasing product or service.
It is required to present as evidence if the quality while purchasing product or service.
He should purchase products having is ‘Hall Mark’ in ornaments.
Registration of genuine complains :
After purchasing product or any service f there is any violation of rights, consumer should launch a complaint to proper level organization.
Generally no complaint is launched for minor damage and so the traders get opportunity to exploit consumers.
It is equally unjust to demand high compensation for minor loss or damage.
Spread of consumerism :
Organized movement of consumers is consumerism.
every consumer should actively participate in establishment and management of consumer protection committee.
And they should participate in preserving interest of consumers and their rights.
Environment protection :
After having used the product, waste should be properly discharged and disposed without having done any harm to environment.
In short no problem of pollution should arise.
No involvement in unethical activities :
Consumer should consider legal matter while purchasing any product or service.
He should not get himself involved in any activity encouraging black marketing, hoarding etc.
Conclusion :
Consumers protection act has availed many rights.
Consumers should fulfill certain responsibilities before exercising their rights.
Beware while purchasing any product or service, not to be misled by fake advertisement, insist on taking bill and quality product, instant registration of genuine complaint, to preserve environment etc. Are the responsibilities of consumers.
Government repeatedly educates and informs consumers regarding their responsibilities and rights, through mass media with the judgment.
Party can appeal at the state level commission for reconsideration within 30 days of judgment of district level forum.
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