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Unit 4 Ch 5 : Consumer Rights — Social Studies STD 10 — Question

CBSE BoardEnglish MediumSTD 10Social StudiesUnit 4 Ch 5 : Consumer Rights5 Marks
Question
Explain with three suitable example the meaning of ‘right to be informed' as provided under the Consumer Protection Act, 1986.
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Answer

  1. Consumers have the right to be informed about the particulars of the goods and services that they purchase.
  2. Consumers can then complain and ask for compensation or replacement if the product is defective or not efficient in any manner.
  3. The RTI also ensures the citizens all the information about the functions of the government departments.

Example:

  • If a product is sold after its expiry date, a replacement can be claimed.
  • If a product is found defective well within the expiry date, a replacement can be claimed.
  • One can protest if goods are being sold at a price more than the MRP.

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