Question
State the steps involved in the process of communication.
✓
Answer
Communication process has been shown in the following diagram:
- Sender/ Communicator: Sender is the person who sends his ideas to another person.
- Message: It includes opinion, feelings, views, attitude, orders, suggestion, etc. For example, the work plan to be explained by the manager is in the shape of ideas.
- Encoding: Anything thought about by the sender is a mental state, which means that something to be communicated has been thought of. Communicating this idea or thinking with the help of symbols, words or diagrams is called encoding.
- Media/ Transmission: A person who is anxious to send a message has to make use of some medium for communication. There can be many media of communication like face-to-face conversation, letters, internet chatting, telephone, E-mail, symbols, etc. During the transmission of a message, it is very important to keep the media of transmission free from noise.
- Decoding: The sender can send his ideas briefly in the form of symbols or diagrams. Understanding it correctly is called decoding.
- Receiver: A receiver is a person for whom the message is sent.
- Feedback: Feedback is a signal pointing out to what extent the receiver has really received and understood the sender’s message correctly.
- Noise: Noise is the hindrance in the process of communication. It creates hurdle in the way of conversation. It can take place at any step in the communication process.
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