Planning — Business Studies STD 12 Commerce — Question

What is the need for consumer protection?

"If anything goes wrong with the performance of key activities, the entire organisation suffers. Therefore, the organisation should focus on them." Explain the statement with a suitable example.

What are the three categories of objectives of management?

‘Stock Exchange not only contributes to the economic growth, but performs many other functions.’ Explain any three such functions.

Your grandfather has retired as the Director of a manufacturing company. At what level of management was he working? What functions do you think he was performing at that level? State any two,

When can a complaint be filed under the Consumer Protection Act, 1986?

After completing her MBA, Beni took up a job with a multinational company named Fortio. The company paid good salaries and perks to its employees. The wages were within the paying capacity of the company that provided the employees with a reasonable standard of living. The company also had a good work-culture and the behaviour of superiors was very good towards their subordinates. Beni was very happy in this organisation but due to long working hours, she did not have time to cook her meals. She had to depend upon outside food which was deteriorating her health.
She observed that this problem was faced by many of her colleagues, not only in her company but also in many other companies. This was because of increase in the number of working women and non-availability of hygienic home-cooked food. She identified this as a great opportunity and decided to give up her job to supply packaged home-cooked food to office-goers at a reasonable price. At the end of the day, she also distributed the leftover food to the nearby night-shelters.

1. State the dimension of business environment being discussed above.
2. State the principle of management being followed by Fortio.
3. Identify any two values being communicated by the company to society in above case.

State any three qualities of a good leader.

‘Coordination is the essence of management.’ Clarify this point of view of modern management experts.

‘Various tools of promotion are used by the marketer to promote their products.’ Name and explain any one most commonly used sales promotion tool of promotion by the marketer.