Organising — Business Studies STD 12 Commerce — Question

What are the tools of public relations?

State any three points of importance of consumer protection from the point of view of business.

A company wants to modify its existing product in the market due to decreasing sales. You can imagine any product about which you are familiar. What decisions/steps should each level of management take to give effect to this decision?

Define management.

Explain any three points that highlight the importance of directing function of management.

Explain the following money market instruments:

1. Treasury bill.
2. Commercial Paper.

XYZ Ltd. is a management oriented company. Time and again all the employees learn from their seniors various ways of dealing with diverse situations. They are provided training whenever required. They are also given incentives both financial as well as non financial. The result is employees see their development in the organisation. The organisation tries to behave as a responsible constituent of society and always creates good quality products. It has a very good image in the market. The training modules are superb and the employees always try to find unique ways of providing solutions in the context of rapidly changing business environment. This has helped the organisation to adjust frequently in a very good manner.
Which importance of management is highlighted here? Also identify the lines.

Home Creations Ltd is a well-known chain of large department store offering various types of products under one roof. The company owns fifty stores in various parts of the country. Each store is placed under the charge of a manager who is allowed to rim their stores autonomously by deciding about the products which may be promoted, the appointment of staff, ways to handle customer complaints etc. As these managers have a deeper knowledge of the local situations, it enables them to take these decisions effectively keeping in view the local circumstances and consumers’ needs. This approach helps to improve customer service and at the same time serves to boost morale and increase the job satisfaction of the store managers as it empowers them to innovate and use their initiatives.

(1) Identify and explain the policy followed by ‘Home Creations Ltd.’ to run their stores successfully.

(2) Also, give any three points highlighting the importance of the approach followed as identified in part (a) of the question.

What do you mean by 'Noise'? How does it interfere in communication process?

Ajay is a supervisor in XYZ factory. His routine work is to assign jobs to workers and make arrangements for training, if required. State some other functions which can be performed by him as a supervisor.
OR
Dheer is working as an operation incharge in Tifco Ltd. Name the managerial level at which he is working. State any four functions he will perform at this position in the company.