Business Environment — Business Studies STD 12 Commerce — Question

What do you mean by Deviation?

Divya purchased an electronic item through online shopping. At the time of delivery, she found that the item is defected. How can she file a complaint?

Give an example of ‘Employee Recognition Programmes’ as a non financial incentive.

Explain the following rights of a consumer as provided under Consumer Protection Act 1986:
Right to be informed.

State one limitation of centralised organisation.

Which element in communication process relates to the process of converting encoded symbols of the sender?

Why is coordination and cooperation required together?

Why is it said that 'management is all pervasive'?

What is feedback in controlling?

Describe the feature of management principle in the given statement ‘The principles of management are not rigid prescriptions, which have to be followed absolutely'.