Controlling — Business Studies STD 12 Commerce — Question

Name the factor, which is considered as the most important instrument of success in an organisation under human relations approach.

Which consumer right entitles the consumer to get relief in case the product or service Falls short of his expectations?

Which feature of planning is stressed by saying that planning is an intellectual activity of thinking rather than doing?

Blue Heavens Ltd. purchased a new hi-tech machine from Germany for manufacturing high quality auto components in a cost effective manner. But during the production process, the manager observed that the quality of production was not as per standard. On investigation it was found that there was lack of knowledge amongst the employees of using these hi-tech machines. So, frequent visit of engineers was required from Germany. This resulted in high overhead charges. Suggest what can be done to develop the skills and abilities of employees for producing high quality products by using these hi-tech machines. Also state how the employees or the organization will benefit from your suggestion.

How advertising is ‘Non-personal Presentation’?

Name the function of management, which is considered as a base for all other functions of management.
OR
Forecasting, decision-making, policymaking and establishing objectives are concerned to which function of management?

Why have management principles gained importance these days?

Beena, a student of management, likes to relate what she learnt in class to real life situations. She observed many situations while watching educational programmes on television that remind her of concepts of Scientific Management. In one such programme, factories manufacturing parts for products like automobiles, computers and mobile phones were being telecast. Name the technique of Scientific management that should be adhered to, while manufacturing parts for such products.

Does packaging act as a silent salesman?

Mention one reason why packaging has acquired great significance in the marketing of goods and services.