Nature and Significance of Management — Business Studies STD 12 Commerce — Question

Suman bought a box of cheese of a reputed brand from a local shopkeeper. On opening the box she found a piece of stone in the cheese. She reported the matter to the shopkeeper who forwarded her complaint to the concerned company. Within a week the representative of the company visited Suman’s residence with an apology and as a replacement offered her a new cheese pack with four other varieties of cheese as compensation for the inconvenience to her.State the consumer right which Suman exercised.

HRM is the most important task. Why?
Or
What is the role of human resources in achieving the organisational goals?

Name the process of designing and maintaining an environment in which individuals working together in groups, efficiently accomplish selected aims.

Name two mass media programmes telecasted on T.V. or radio based on consumer awareness.

Name the method of training in which the trainees learn on the equipments they will be using.

Informal organisation is not deliberately created. Then how it is created?

Define the term “physical distribution".

To meet the objectives of the firm, the management of Angora Ltd. offers employment to physically challenged persons. Identify the organisation’s objective it is trying to achieve.

Anita purchased a book from 'Satish Book Stores'. While reading the book she found that ten pages were missing. She approached the seller of the book and complained about the missing pages. The seller promised that if the publisher was ready to change the book he would change the same. After a week the seller informed Anita that the publisher had refused to change the book.Where can Anita file a complaint against the seller of book? Give reason in support of your answer. Also, explain who is a 'consumer'.