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Letters of Claims, Complaints and their Adjustments — SPCC STD 11 Commerce — Question

Gujarat BoardEnglish MediumSTD 11 CommerceSPCCLetters of Claims, Complaints and their Adjustments1 Mark
Question
Why should complaints be written in polite language?
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Answer

Through the complaint, the customer wants to show the difficulties he has faced and the damage caused by it and seek compensation for the same. Complaints should be written in polite language so that it can be resolved quickly and well in these circumstances.

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