Gujarat BoardEnglish MediumSTD 12 CommerceOCMCONSUMER PROTECTION5 Marks
Question
Write a detailed note on the functioning of the district forum.
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Answer
District Forums $($District Consumer Disputes Redressal Forum $(DCDRF)):$
The District Level Forums or District Consumer Disputes Redressal Forum $(DCDRF)$ are the lowest level or the primary level forum for solving the consumer complains.
Government has set-up this forum in every district.
This forum consist a minimum of three members appointed by the State Government. One of the members is appointed as the president of the forum. The president is or has been a judge in the District Court. Moreover, at least one of these three members should be a woman.
Process of complain and redressal:
The district redressal forum undertakes disputes where in the compensation claimed is less than ? $20$ lakh.
Once the District Level Forum receives complain, it sends it to the accused i.e. the producer/seller against whom the complain is filed. If needed, the district forum can also send the product for laboratory testing.
The forum then listens to both the parties and also studies the laboratory report if included in the case. Based on the discussions and evidences, the forum passes a judgment.
If either of the parties is unhappy with the judgment, he can appeal at the State Level Commission for re-examination within 30 days of the judgment of District Level Forum.
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