Gujarat BoardEnglish MediumSTD 12 CommerceOCMCONSUMER PROTECTION5 Marks
Question
Write a note on State Level Commissions $($State Consumer Disputes Redressal Commissions$).$
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Answer
State Level Commission $($State Consumer Disputes Redressal Commissions$):$
The State Level Commissions take care of the consumer redressal at state level.
It is the responsibility of the State Government to set up a State Level Commission.
This forum consists of minimum three members. One of the members is appointed as the president of the forum. The president shall be a person who is or has been a Judge of a High Court. Moreover, at least one of these three members should be a woman.
Process of complain and redressal:
The State Level Commission undertakes disputes where in the compensation claimed is more than $₹ 20$ lakh but less than $₹ 1$ crore. Moreover, a consumer who is dissatisfied over the judgment of the District Level Forum can apply to the State Level Commission within a period of $30$ days of the judgment of the District forum.
Once the State Commission receives complain, it sends it to the accused i.e. the producer/seller against whom the complain is filed. If needed, the Commission can also send the product for laboratory testing.
The Commission then listens to both the parties and also studies the laboratory report if included in the case. Based on the discussions and evidences, the Commission passes a judgment.
If either of the parties is unhappy with the judgment, he can appeal at the National Level Commission for re-examination within 30 days of the judgment of State Level Commission.
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