Question
Describe the functions of consumer forums.

Answer

The main functions of the consumer protection forums are as follows:
  • To organise seminars, conferences, conventions, camps to create awareness among consumers about consumer protection.
  • To use mass media and give talks on TV and radio and publish articles in newspapers about consumer awareness.
  • To publish magazines like ‘Grahak Suraksha’,‘Insight' and ‘The Consumer’ to provide guidance to consumers.
  • To collect information about anti-social activities of producers and traders like adulteration, hoarding, black marketing and profiteering and help to take legal action against them and also get them punished.
  • To file cases against producers in the court on the basis of complaints received from customers and help them to get compensation against any financial, mental or physical suffering.
  • To keep the customers updated about their rights and duties so that the producers are forced to supply goods and services of quality at a reasonable price.

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