Controlling — Business Studies STD 12 Commerce — Question

Explain the following rights of consumers:

1. Right to seek redressal;
2. Right to consumer education.

Anshul owns a small scale factory where utility items are prepared from waste material like paper mache items, paper and cloth bags, decorative material etc. Over the past few weeks, he was observing that the productivity of one of his very efficient worker, Ramdas, is going down. So he decides to probe into the matter and confronts Ramdas one day. On being asked, Ramdas shares with Anshul that he has deliberately slowed down in his work as many of the less efficient workers often pull his leg saying that there is no need for him to be more efficient when everybody is being paid at the same rate. Taking a lesson from this insight, Anshul decides to implement an incentive bonus plan so as differentiate between efficient and inefficient workers.
In context of the above case :

1. Name and explain the incentive bonus plan that Anshul may implement so as differentiate between efficient and inefficient workers.
2. State any two values that Anshul wants to communicate to the society by setting up a special type of business.

It is usually observed that changes in technology, products, taste and preference of consumer, regulations, government policy, interest and inflation rates take place frequently in markets.

Marketing is the central point of concern in the context of development of economy. Comment.
OR
Discuss the role of marketing in economic growth.

Write any three features of public relations.

After finishing her BBA degree course, Tanya gets a job of Assistant Manager in a retail company through the reference of her cousin Taruna who works in the same company as a Senior Manager. Taruna decides to guide Tanya through her experience by making her aware of the important facts about management in practice. She tells her that neither the principles of management provide any readymade, straitjacket solutions to all managerial problems nor they are not rigid prescriptions, which have to be followed absolutely.
In context of the above case :

1. Identify the two features of principles of management mentioned in the above paragraph by quoting lines from the paragraph.
2. Why do the principles of management not provide readymade, straitjacket solutions to all managerial problems ?

What is directing? Name the elements of directing.

Ritu is the manager of the northern division of a large corporate house. At what level does she work in the organisation? What are her basic functions ?

SEBI recently called for information and issued a show cause notice to NSE and its 14 officials seeking explanation on the Preferential Access allegations at the Exchange's Co-location facility. State the function that SEBI performed by doing so.

Explain how principles of management:

1. Help in optimum utilization of resources and effective administration, and.
2. Help the managers in meeting changing environment requirements.