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Communication. E-Commerce and Outsourcing · Gujarat Board (GSEB) STD 11 Commerce (GSEB - English Medium). 14 questions.

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14 questions · timed · auto-graded

Question 13 Marks
Write short note: Safety and Security of Transaction.
Answer
  • All transactions in e-commerce are carried without direct contact.
  • Purchaser and seller are unknown to each other.
  • There can be economic loss, loss of status and loss of psychological level in online dealings.
  • There are three types of risk in this type of dealing.
  • $(1)$ Risk of Transactions $(2)$ Risk of Information, $(3)$ Risk of Intellectual property and confidential information.
  • Following suggestions for safety of transaction should be considered.
    • Risk of transaction :
        • Through online business sometimes purchaser complains regarding the place of delivery, weaker quality of goods, shortage in goods received etc.
        • On the other side seller also have the same complaints that order is not received from the purchaser, or incomplete information is given. To avoid this risk while registering customers account, his identity and address should be verified. Customers should also purchase from the website of prestigious seller.
    • Safety against risk of storing information:
        • Sometimes information showed on internet is stolen for personal selfish motive or for fun.
        • Sometimes it is changed too. Information is damaged through virus entered computer.
        • Virus is one type of computer programmer that causes obstacle in functioning of computer and brings damage to computer file or creates imitation of information.
        • To avoid the risk of hacking and this risk antivirus software should be used punctually.
    • Safety against the risk of intellectual property and risk of confidential information :
        • When the information presented on internet it becomes 'Public Information'.
        • Details like e-mail address, phone number, bank account number, pass word etc. information should be kept confidential and secret while making any dealing on-line.
        • Such information is likely to be misused.
        • Against this risk, as a measure of safety, consumer should change password periodically.
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Question 23 Marks
Write short note: Digital Cash.
Answer
  • Digital cash is one type of electronic currency.
  • It is used for the transaction carried through internet.
  • This type of currency is not in the form of coin or currency note.
  • It provides the facility of actual currency of customer to be transferred in electronic form and then to use it.
  • It is used in transaction through internet means it is useful only where there is cyber space.
  • The customer has to deposit the actual required amount in the bank for this purpose.
  • Then after the concerned bank sends special type of software to that customer.
  • Through this software customer receives digital cash in his account and spends the fund for online shopping.
  • In short, digital cash is electronic currency. It is used only in the internet world.
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Question 33 Marks
Give the name of tools required for successful implementation of E-commerce.
Answer
  • Website :
        • Information placed on internet is called webpage.
        • It includes letters, signs, sound, motion pictures, paintings, table, maps etc.
        • More than one web page together make a file or directory.
        • It is called web-site. The number of websites is in crore on internet.
        • Daily number of websites are added.
        • Website is visualized from anywhere in the world through internet so it is called www (world wide web).
        • It is necessary to manage, preserve, and update website. It has no physical or geographical address but it is visible online as showed in detail with all information stated by the firm.
  • Computer with internet connectivity
        • Computer should have internet connectivity if the transactions of purchase-sale are carried on with customers or any business transactions are followed.
        • Without it e-commerce is not possible. Both the parties should have computers with internet connectivity for money transactions.
  • Credit Card or Debit Card :
        • Buyer and seller without coming in personal direct contact can perform business transactions.
        • Both find risk as they are not known to each other.
        • Seller find risk in supplying good before getting and in the same way purchaser also find it risky to make payment before receiving goods.
        • To remove this risk, payment is made through Credit Card/Debit Card.
        • Through this card after having ordered the payment can be stopped within 7 days.
        • In short Credit and Debit card play important role in e-commerce.
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Question 43 Marks
Explain the functions of three major types of internet.
Answer
    • There are three main functions of Internet.
    • $(1)$ Contact with others $(2)$ To obtain information $(3)$ Inclusion of linking with other computers.
  • Contact with others :
    • Through computer sitting in one room one can exchange information to anybody in the farthest corner of the world and through the device of e-mail messages are exchanged with any person.
    • Due to this facility get needs of customers are known and fast steps can be taken to satisfy their needs.
  • To obtain information :
    • The computers of the world are linked through network.
    • As a result information of any sector can be got very fast from any website.
    • It is obtained quite easily. Attitude of customers regarding the product is easily known through it.
  • Linking with other computer system :
    • By using internet various computers are connected e.g.
    • Due to the linking of the computers of railway, online booking of railway ticket is made possible.
    • In the same way various facilities of bank too are available.
    • Online booking of airlines tickets, booking of hotel's room etc. is done due to linking of computers.
    • Supervision of the examination of Gujarat Secondary and Higher Secondary Schools can be done through network linking.
    • In brief among main functions of computer obtaining information, linking with other computer, system, and contact with other people etc. are carried on most effectively.
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Question 53 Marks
Explain the four main types of Computer net.
Answer
      • Meaning of Internet :
          • The complete word is Inter Connected Network. 'Inter' means internal and 'net' means 'network'.
          • It is called 'internet'. Internal linking of lass of computers of the world is 'internet'.
          • Internet is the largest computer operated system of the world.
          • This system is also known as the Net, Cyber Space, Information Super Highway etc.
      • Computer Net work :
          • Internal linking system created by connecting two or more computers with hardware and software. It is called computer network.
      • Place :
          • Computer network is created in one room, among various offices located in one building. in the offices spread in vast space, and among computers in the far off places.
      • Ownership :
          • The ownership of internet belongs to nobody. There are some institutions which help in the management of various parts of network.
  • Main Types of Internet : There are four main types of Computer Network :
      • $LAN$ (Local Area Network) :
        • In this type of network the computers of specific place are connected with one another through wire or without wire.
      • $CAN$ (Campus Area Network) :
        • In this type of network all computers of the same campus are interconnected.
      • $MAN$ (Metropolitan Area Network) :
        • In this type of network the computer of city are interconnected.
      • $WAN$ (Wider Area Network) :
        • In this type of network the computers of the world without any physical barriers of boundary are connected with one another.
        • There are two divisions of this type of network.
        • $(A)$ Enterprise Van $(B)$ Global Van
        • Enterprise Van :
          • The network connecting computers of a high institution, spread at various places is known as Enterprise Van.
          • It is known as Internet. e.g. Indian Railway connects all the computers spread in the railway offices and railway stations.
        • Global Van :
          • This type of network has no geographical boundary.
          • It is spread up to various countries and continents.
          • It is a network of the networks of various institutions.
          • It is called wvvw (World Wide Web).
          • In the present day, institutions providing internet services have removed the necessity of telephone and has created separate other own arrangement of communication through satellite.
          • As a result work is carried on through the cable of telephone or without cable with the satellite through Internet.
  • Form of Communication through Internet :
          • Through internet communication is carried through word (text), picture (visual) audio, and audio-visual form.
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Question 63 Marks
Explain the steps of communication process .
Answer
Communication deals with information and processing information.
  • Let us see an example as how information can be exchange between two persons for the purpose of communication.
  • The example shows how communication takes place between two persons. The example discussed is for a person who wishes to know about availability of a bus from Rajkot to Vadodara.
Steps Explanation of steps Example
$1.$ Formation of a message To exchange information a message is created. The message can be in oral, written, verbal or non-verbal form. The sender of information i.e. one who seeks information may create a message in his mind like when is the next bus from Rajkot to Vadodara available after 8 pm?
$2.$ Selection of medium Once the sender creates the message he selects the means of communication. The sender decides to make a telephone call. Here he has chosen telephone as a mode of communication.
$3.$ Sending message The person now sends the message. He uses the telephone and asks the receiver of message when will the next bus after 8 : 00 p.m. be available for Vadodara from Rajkot.
$4.$ Receiving message The receiver receives the message sent by the sender. The receiver receives the message on telephone that when will the next bus after 8:00 pm be available for Vadodara from Rajkot.
$5.$ Interpretation of the message The sender sends information (message) using a language that the receiver can understand and interpret. The receiver understands and interprets that the sender of message wants to know if there is any bus available from Rajkot to Vadodara after 8:00 pm.
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Question 73 Marks
Write short note : Knowledge Process Outsourcing $(KPO).$
Answer
  • What is knowledge Process Outsourcing?
    • The process of knowledge is getting done outside when intellectual and skilled knowledge is expected m business is called Knowledge Process Outsourcing $(KPO)$. In short, the concept of $KPO$ concentrates mainly on outsourcing related to knowledge process.
  • Importance of $KPO$ :
    • Achievement of the best skill :
    • Companies, providing $KPO$ service provide highest and best technocrats, highly qualified human resources and invest in modern technology and provide high skilled labor at cheaper rate. Thus through $KPO$ highly qualified skilled persons' knowledge is obtain at less expense.
    • Solution of Complex Problem :
    • Technical knowledge is required for solution of complicated problems. Each business unit does not have technically qualified person. This problem can be solved through $KPO$.
    • Reduction of Expenditure :
    • Through $KPO$ the expenses of market research, medical services, research and development functions, etc. can be reduced.
    • Reduction in Risk :
    • Sometimes investment made by management fails because of new research, competition, and changes in policy. In this circumstances $KPO$ is useful to reduce risk.
    • Maximum utilization of human resources :
    • Due to $KPO$ the load of employees' work is reduced. Their energy is diverted to customers oriented work.
    • Maximum use of Money :
    • Due to outsourcing of main function of business, no investment is made. Management can use the money in the work of development.
    • Concentration on main Functions :
    • Through knowledge, process outsourcing surplus fund, management can reduce its work load and concentrate on development. e.g. If the company gets the work of market research, animation, design computer programming done through $KPO$ then their load of work reduces. $4$.
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Question 83 Marks
Write short note: Business Process Outsourcing $(BPO)$.
Answer
  • What is outsourcing ?
        • When any process or any function of business is assigned to .any group for specific period is called outsourcing.
        • Normally large business units assign their subsidiary miscellaneous administrative work outside.
        • Some business units take the benefit of outsourcing by intellectual and knowledgeable experts for their main function also.
  • The concept of $BPO$ : (Business Process Outsourcing) :
        • Business Process Outsourcing means to obtain services of other company or group on the basis of contract to complete.
        • Special functions and process of the company. e.g. call centre work of data entry, work of tele-accounting etc.
        • The countries where human resources are available at cheaper rates for specific type of work have been much popular. China and India are more popular for outsourcing.
  • Importance (necessity) of BPO : It can be noted as under :
    • Cost cutting :
        • Administrative expenses can be reduced through outsourcing of market research, data entry, billing, purchase of business unit etc.
    • Increase in Profit :
        • Business unit assigns important work for outsourcing and saves time spent on ordinary administrative work.
        • As a result important function such as development of new product, satisfying customers by providing better services, increase in sale, expansion of business and thereby can increase growth of business.
    • Concentration on main business :
        • Business units assign daily administrative functions outside and management can concentrate on main matters related to business.
        • This leads to more efficiency in business.
    • Changing of demand can be satisfied :
        • Through outsourcing of business, process management can satisfy changing demands of customer.
        • Due to this, the customers get more facility so stable customer class is formed.
    • Benefit of efficiency
        • Business units recruit experts and give them training and maintain quality but it is all much expensive. Business units can maintain quality by getting the outsourcing done of important functions. .
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Question 93 Marks
Give the meaning of communication.
Answer
  • Communication means exchange of information.
  • The word communication is derived from the Latin term Commuis and Communicate.
  • In the process o brought from one source and is sent to another source through is media.
  • The receiver of the information interprets properly and responds to it.
  • That s why communication is a two-way activity.
  • It includes verbal (using words), non-verbal (without using words oral) communication.
  • Without using any process is carried through gestures, body postures, dance, sculpture, images, signs, siren etc.
  • Messages are sent to the other party through facial expressions also.
  • The process of installing our views in the mind of others is known as communication.
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Question 103 Marks
"The ownership of the Internet is not held by anyone. Various organizations manage different parts of the network."
In this context, what methods can be used to implement a computer network? Please explain.
Answer
Methods to Implement a Computer Network:
Since the Internet is decentralized and managed by various organizations, different methods are used to implement computer networks:
1. Client-Server Network: A centralized server provides resources and services to multiple client computers. This method is common in businesses for controlled access.
2. Peer-to-Peer Network: All computers have equal status and share resources directly without a central server. This is simpler and used in small networks.
3. Wireless Networks: Use wireless communication like Wi-Fi to connect devices without physical cables, providing flexibility and mobility.
4. Hybrid Networks: Combine elements of client-server and peer-to-peer networks to leverage the benefits of both.These methods help connect computers efficiently depending on the size, purpose, and control requirements of the network.
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Question 113 Marks
You are a book seller. You need to purchase 500 books of the subject Commerce and Management for Standard 11 Gujarati medium from the Gujarat State Textbook Board. Explain the process of communication regarding this.
Answer
Process of Communication for Purchasing Books:

1. Drafting a Purchase Order: As a book seller, prepare a formal purchase order addressed to the Gujarat State Textbook Board. The order should clearly specify the subject (Commerce and Management), standard (11th), medium (Gujarati), and quantity (500 books).
2. Sending the Order: Send the purchase order through an official channel such as email, postal service, or online portal provided by the Textbook Board.
3. Acknowledgement: Wait for an acknowledgment from the Textbook Board confirming receipt of your order.
4. Order Confirmation: Receive an official confirmation including details about the delivery schedule, payment terms, and invoice.
5. Payment and Delivery: Arrange payment as per agreed terms and coordinate for the delivery of the books.
6. Follow-up Communication: Maintain communication for any clarifications, delivery updates, or after-sales support.
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Question 123 Marks
"You placed an order on an e-commerce website, but your payment has been deducted, and the seller claims they have not received the order. What steps should you take to ensure transaction security in this situation?"
Answer
Steps to Ensure Transaction Security:
1. Check payment confirmation: Verify the transaction status through your bank or payment gateway.
2. Contact the e-commerce customer support: Provide order details and payment proof to resolve the issue.
3. Raise a dispute or complaint: If unresolved, report the problem to your bank or payment service to initiate a refund or investigation.
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Question 133 Marks
"You need to set up a network in your home that connects all the computers. Which type of network would you choose? Mention it and explain its benefits."
Answer
Type of Network:
I would choose a Local Area Network (LAN) to connect all the computers in my home.

Benefits of LAN:
  • It allows fast and efficient sharing of resources like files, printers, and internet among connected devices.
  • It improves communication between users within the home.
  • LANs are cost-effective and easy to set up and manage in a small area like a house.
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Question 143 Marks
"In your opinion, what are the three main tools a small business can use to implement e-commerce? How can these tools benefit the business?"
Answer
Three Main Tools for Small Business to Implement E-commerce:
  1. Website/Online Store: Allows the business to showcase products and accept orders online.
  2. Payment Gateway: Enables secure online payment processing from customers.
  3. Social Media Platforms: Helps in marketing products and engaging with customers directly.
Benefits:
These tools increase the business’s reach, make buying easier for customers, and help build brand awareness and customer loyalty.
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