Marketing — Business Studies STD 12 Commerce — Question

Isha Machines was a renowned name for quality sewing machines since 1960. Mr. Suresh, the owner of Isha Machines, was worried as the production had declined during the last three months. He directed the Production Manager to find out the reason. The Production Manager ordered the different supervisors to prepare a performance report of the workers working under them.
Identify the step taken by the Production Manager that is related to one of the functions of management.

One category of formal organisation structure includes Functional structure. Mention the other one.

Name any two consumer rights.

Control should focus on key result areas (KRAs) which are important to the success of an organisation. Which concept is suggested here?

How is principle of ‘Unity of Command’ useful for management? Explain briefly.

How do Japanese workers present an example of 'Mental Revolution' in their working?

Alpha Enterprises is a company manufacturing water geysers. The company has a functional structure with four main functions – Production, Marketing, Finance and Human Resource. As the demand for the product grew, the company decided to hire more employees.
Identify the concept which will help the Human Resource Manager in deciding the actual number of persons required in each department.

Explain the following rights of a consumer as provided under Consumer Protection Act 1986:
Right to be Heard.

‘Exchange is the essence of marketing’. Comment.

Business environment includes both ‘specific and general forces.’ List any four specific forces.