Planning — Business Studies STD 12 Commerce — Question

What impact can a good design of the product have?

Anita purchased a book from 'Satish Book Stores'. While reading the book she found that ten pages were missing. She approached the seller of the book and complained about the missing pages. The seller promised that if the publisher was ready to change the book he would change the same. After a week the seller informed Anita that the publisher had refused to change the book.Where can Anita file a complaint against the seller of book? Give reason in support of your answer. Also, explain who is a 'consumer'.

Which demerit of planning is highlighted in this statement ‘Middle management and other decision makers are neither allowed to deviate from plans nor are they permitted to act on their own.

The manager of Alpha Ltd. is very efficient and effective and makes sure all the employees and workers in his team perform the task on time with minimum cost. His main focus is on cost cutting so he never listens to the demand of workers for increasing wages. He even gives no opportunity to worker for promotion. As a result workers started becoming frustrated and disheartened all the time.(a) Which objective of management could not be achieved by the manager.(b) State other two objectives of management.

Why consumer protection is important for consumers? Give any one reason.

Identify the location of the following consumers organisations.

1. VOICE
2. CERC
3. CUTS

Which type of plan has the least flexibility and why?

Zoom Udyog, a car manufacturing Co., has started its business with Zoom 800 and slowly launched Zoom-1000, Wagon-Z, Swy-fy etc. and offered various services like after sale service, availability of spare parts etc. Identify the element of marketing mix referred here.

State two factors affecting financing decisions.

What is meant by Product?